Category: SIPOC
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SIPOC Model
The SIPOC model is a high-level process mapping tool used in Six Sigma and Lean to define and understand all elements of a process. It outlines the flow from Suppliers…
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How One Trainer Achieved a Student Project Success Rate of 78% and an ROI of 700%
After some two decades of training people in Lean Six Sigma, we have concluded that one issue hinders nearly everyone we train. Regardless of who is in front of the…
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Simplifying Media Service Requests: A Lean Six Sigma Project in Education
At a major educational institution, a Lean Six Sigma Black Belt project transformed how photography and videography requests were handled. Faced with inconsistent communication channels and missing information in over…
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Speeding Up Public Record Releases: A Lean Six Sigma Approach
In just five months, a public sector organization cut record request processing time from four hours to under one, a 75% improvement, while slashing operational costs by 50%. This Lean…
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Improving Covenant Monitoring in a Bank: A Practical Lean Six Sigma Journey
In just 4.5 months, a major bank transformed its covenant monitoring process, cutting average response times by over 50% and unlocking an estimated $40.6 million in financial benefits. Using the…
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Improving Customer Communication in Pension Fund Administration
In the world of pension fund administration, clear and timely communication isn’t just important, it’s essential. Faced with a spike in customer inquiries about income statements, one professional services firm…