Simplifying Media Service Requests: A Lean Six Sigma Project in Education
At a major educational institution, a Lean Six Sigma Black Belt project transformed how photography and videography requests were handled. Faced with inconsistent communication channels and missing information in over 80% of requests, the media services team implemented a standardized, automated request process using the TOPDesk platform. The result? On-time project delivery skyrocketed from 16% to 100%, and the team increased capacity by 12% per month, all without additional resources. Most impressively, the institution saved an estimated $331,500 to $582,000 per year by reducing reliance on external media vendors. This project proves that Lean Six Sigma isn't just for manufacturing. When applied thoughtfully, it can drive powerful improvements in service quality, efficiency, and cost savings, right at the heart of campus operations.