Streamlining HRM Processes at an educational institution
At an educational institution’s Service Center HRM, a six-month Lean Six Sigma Green Belt project tackled inefficiencies in processing employee data changes, known as HR mutations. Faced with frequent submission errors and user confusion, the team aimed to improve first-time-right accuracy and simplify the process for both employees and managers. Through tools like fishbone diagrams and user-informed brainstorming, the team implemented intuitive system changes using poka yoke principles, such as default fields, enhanced form guidance, and error-proofing logic. Despite challenges balancing monthly payroll cycles with project demands, the improvements led to fewer errors, smoother workflows, and annual savings of approximately $10,800. This project proves that even administrative HR functions can benefit from Lean Six Sigma, delivering measurable efficiency gains and a better user experience in the education sector.