Category: Value Stream Mapping
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Lean Six Sigma Can Help You Survive A Crisis
To survive, you must adapt. To adapt, you must improve. To improve, you must organize. This mantra briefly summarizes the operational excellence philosophy of Continuous Improvement, a philosophy that stands…
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Cutting profit, the Cost of Poor Quality
A senior leader once told me, “We don’t have a quality issue, our customers never receive defective products.” But here’s the question every Lean Six Sigma professional should ask in…
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Speeding Up Public Record Releases: A Lean Six Sigma Approach
In just five months, a public sector organization cut record request processing time from four hours to under one, a 75% improvement, while slashing operational costs by 50%. This Lean…
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Improving Covenant Monitoring in a Bank: A Practical Lean Six Sigma Journey
In just 4.5 months, a major bank transformed its covenant monitoring process, cutting average response times by over 50% and unlocking an estimated $40.6 million in financial benefits. Using the…
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Improving Customer Communication in Pension Fund Administration
In the world of pension fund administration, clear and timely communication isn’t just important, it’s essential. Faced with a spike in customer inquiries about income statements, one professional services firm…