Author: Edwin Boon
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Critical to Quality (CTQ)
Critical to Quality (CTQ) lies at the heart of Lean Six Sigma, bridging the gap between customer expectations and process performance. By identifying, defining, and prioritizing CTQs, organizations can focus…
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What is Lean Six Sigma
Lean Six Sigma combines the speed and waste-reduction focus of Lean with the precision and defect-reduction power of Six Sigma. Together, they form a powerful methodology for improving process efficiency,…
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SIPOC Model
The SIPOC model is a high-level process mapping tool used in Six Sigma and Lean to define and understand all elements of a process. It outlines the flow from Suppliers…
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Lean Management
Lean Management is a philosophy focused on creating maximum customer value by minimizing waste and striving for continuous improvement. Originating from the Toyota Production System, it emphasizes process flow, employee…
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KANO Model
The Kano Model helps organizations understand and prioritize customer needs by categorizing them into must-be, one-dimensional, and attractive qualities. This model reveals how customer satisfaction is influenced not just by…
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DMAIC model
The DMAIC model is a structured, five-phase roadmap used in Six Sigma to improve processes by eliminating defects and reducing variation. It guides teams through defining problems, measuring performance, analyzing…
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Lean Six Sigma Can Help You Survive A Crisis
To survive, you must adapt. To adapt, you must improve. To improve, you must organize. This mantra briefly summarizes the operational excellence philosophy of Continuous Improvement, a philosophy that stands…
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Goal-setting Frameworks: a comparison between Hoshin Kanri and OKR
Ever participated in a Lean Six Sigma project or worked alongside of Continuous Improvement professionals? Then you will probably have heard it mentioned how big of a role organizational culture…
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How One Trainer Achieved a Student Project Success Rate of 78% and an ROI of 700%
After some two decades of training people in Lean Six Sigma, we have concluded that one issue hinders nearly everyone we train. Regardless of who is in front of the…
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Cutting profit, the Cost of Poor Quality
A senior leader once told me, “We don’t have a quality issue, our customers never receive defective products.” But here’s the question every Lean Six Sigma professional should ask in…