{"id":14465,"date":"2025-08-15T14:42:29","date_gmt":"2025-08-15T13:42:29","guid":{"rendered":"https:\/\/www.theleansixsigmacompany.com\/uk\/?p=14465"},"modified":"2026-02-16T13:24:54","modified_gmt":"2026-02-16T12:24:54","slug":"the-lean-six-sigma-mindset-all-you-should-know","status":"publish","type":"post","link":"https:\/\/www.theleansixsigmacompany.com\/uk\/library\/the-lean-six-sigma-mindset-all-you-should-know\/","title":{"rendered":"The Lean Six Sigma Mindset\u2026 (all you should know)"},"content":{"rendered":"\n

Lean Six Sigma: methodology or mindset?<\/h2>\n\n\n\n

I often hear it said that Lean Six Sigma is nothing more than a process improvement methodology aimed at increasing productivity and decreasing variation and waste. There is of course some truth to this statement, as it\u2019s one that not even the most rebellious Lean Six Sigmaian could entirely refute.
However, I\u2019d like to take the time in this article to tell you that Lean Six Sigma<\/a> is much more than just a methodology. I\u2019d like to take the time to tell you that Lean Six Sigma, at its heart, is about a mindset.<\/p>\n\n\n\n

Lean Six Sigma \u2013 A mindset<\/h3>\n\n\n\n

To me, Lean Six Sigma is about adopting a certain state of mind; an attitude, if you will. An attitude of wanting to continuously improve the way you work and adapt to the ever-changing demands of both your customers and life itself. Because in the end, the only true constant in life is change. And that\u2019s why, the way I see it, this attitude is a necessity rather than an addition, and there is no excuse not to start adopting it right now.<\/p>\n\n\n\n

Mindset + application<\/h3>\n\n\n\n

So if we possess this attitude to life, how can we apply it? The answer depends on your situation, as Lean Six Sigma offers solutions to a variety of problems, both short-term and long-term. I often make the distinction between \u2018low-hanging fruit\u2019 and \u2018complex problems\u2019.<\/p>\n\n\n\n

\u2018Low hanging fruit\u2019, referring to any obvious issues your customers have, can be tackled on a regular short-term basis. We often call these \u2018ongoing initiatives\u2019, as you should strive to identify and solve these issues on an ongoing basis; it is just part of our daily work.<\/p>\n\n\n\n

The more complex issues that present themselves, with causes that are unknown to you at the start, should be solved by means of what we call \u2018project-based initiatives\u2019. These are often longer-term projects, taking roughly 3 to 6 months in general.<\/p>\n\n\n\n

Some ways to apply the continuous improvement mindset with these project-based initiatives could be monthly reviews or bi-weekly workshops\/meetings as part of a project (e.g. a Six Sigma project or an A3 project<\/a>). Low-hanging fruit can best be picked up by using an improvement board and perhaps a daily or bi-weekly huddle.<\/p>\n\n\n\n

Your toolset<\/h3>\n\n\n\n

These types of initiatives and methods to continuously improve and solve problems require the right attitude and mindset, but we can only apply them by using the tools we have at our disposal. Anyone reading Lean Six Sigma books will find a magnitude of tools. These range from more complex statistical tools such as a Design of Experiments (DOE) to qualitative tools such as brainstorming or fishbone diagrams. The tool you pick depends on what you want to change (the type of problem) and the situation you\u2019re in (long-term project or ongoing initiative).<\/p>\n\n\n\n

Tools, methods and the pitfall of obfuscation<\/h3>\n\n\n\n

It is at this point that we encounter one of the pitfalls of Lean Six Sigma; focusing on the tools instead of the mindset. When I did my Black Belt course<\/a> so many years ago, I remember having to memorize a myriad of tools, ranging from visualization tools to complex statistical tools, each accompanied by a variety of complicated abbreviations.<\/p>\n\n\n\n

And besides this plethora of tools, there were also a bunch of methods to memorize, each of which was related to a different set of tools that you could use. After all, a hammer by itself does not produce a chair; this requires a \u2018method\u2019 of carpentry. But hammers don\u2019t belong solely to the carpenter\u2019s arsenal of tools, as they\u2019re also vital to the construction worker in his labors. The only thing that should be important to both the carpenter and the construction worker is that they deliver the product that the customer wants; the hammer is just a means to an end. The same applies to Lean Six Sigma\u2019s tools.<\/p>\n\n\n\n

A mindset above all else<\/h3>\n\n\n\n

Suffice to say I felt just a little overwhelmed when studying all these tools and methods and couldn\u2019t see the wood for the trees at this point. Which once again brings me to the crux of my message; Lean Six Sigma is about the mindset, not about the tools.
The tools being applied without the mindset is usually the main reason why a Lean Six Sigma initiative has failed. You will know the tools, but with the wrong attitude, you will find excuses not to change the way you work and return to firefighting recurring issues without ever truly solving any problems.<\/p>\n\n\n\n

The parcel parable<\/h3>\n\n\n\n

Allow me to give you a personal example. A while ago I needed to pick up a parcel from a well-known delivery service, which prides itself on its attitude of continuous improvement. Home delivery was not convenient.<\/p>\n\n\n\n

Arriving at their office, I was kindly asked to sit in the waiting room. The area was equipped with a few simple chairs and was not heated (I had to keep on my coat and gloves, as this particular story takes place in the winter). Just across from me was another door with a sign on it: ‘Only for Head Office Visitors’ , accompanied by the company logo.<\/p>\n\n\n\n

Each time this fancy glass sliding door opened to a head office visitor, I could feel a wave of warmth and view the vastly superior and more comfortable waiting room across from me, where hot coffee and Dutch delicacy treats were being offered to the guests.<\/p>\n\n\n\n

The good news was that within a few minutes I was handed a parcel which had travelled across the world by a friendly staff member.<\/p>\n\n\n\n

In conclusion\u2026<\/h3>\n\n\n\n

Needless to say, I could not help having noticed the superior welcome for head office visitors in comparison to mine as a customer. To me it showed that, despite the efficient work process for delivering parcels, this company had proven a lack of the most important thing: an attitude or mindset aimed at improving and producing customer value all the time.<\/p>\n\n\n\n

Now, this story isn\u2019t to tell you how I\u2019ve become embittered about sitting in the cold for a few minutes, but rather to illustrate how, absent the mindset, even the most robust and tested methodology will fail to deliver. Because at its core, that\u2019s what Lean Six Sigma is all about: a mindset of continuously improving the way we work so that we may adapt to and meet the ever-changing demands of the customers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Lean Six Sigma is often seen as just a process improvement methodology, a collection of tools to boost productivity and cut waste. But tools alone don\u2019t create lasting change. Without the right mindset, even the most efficient process will fail to deliver real customer value.<\/p>\n

At its core, Lean Six Sigma is about an attitude of continuous improvement: adapting to change, solving problems at their root, and making work easier so you can focus on what matters most. The methodology gives you structure, but the mindset makes it work.<\/p>\n","protected":false},"author":107,"featured_media":14466,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[160,151,1],"tags":[],"class_list":["post-14465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fishbone-diagram","category-a3-project","category-lean-six-sigma-topics"],"yoast_head":"\nThe Lean Six Sigma Mindset\u2026 (all you should know) - theleansixsigmacompany.com\/uk<\/title>\n<meta name=\"description\" content=\"Lean\u202fSix\u202fSigma requires more than tools, it\u2019s a mindset. 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