Author: Michel Doppert
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DMAIC model
The DMAIC model is a structured, five-phase roadmap used in Six Sigma to improve processes by eliminating defects and reducing variation. It guides teams through defining problems, measuring performance, analyzing…
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FMEA model
FMEA, or Failure Mode and Effects Analysis, is a structured approach used to identify, evaluate, and prioritize potential failures in a product or process before they occur. By assessing the…
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Goal-setting Frameworks: a comparison between Hoshin Kanri and OKR
Ever participated in a Lean Six Sigma project or worked alongside of Continuous Improvement professionals? Then you will probably have heard it mentioned how big of a role organizational culture…
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The basics of FMEA
A ‘failure mode and effects analysis’ (FMEA) is a systematic, and most importantly, pro–active method for evaluating a process or product to help you find out where, and how, it…
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How one trainer achieved a student project success rate of 78% and an ROI of 700%
After some two decades of training people in Lean Six Sigma, we have concluded that one issue hinders nearly everyone we train. Regardless of who is in front of the…
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Cutting profit, the Cost of Poor Quality
A senior leader once told me, “We don’t have a quality issue, our customers never receive defective products.” But here’s the question every Lean Six Sigma professional should ask in…
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Simplifying Media Service Requests: A Lean Six Sigma Project in Education
At a major educational institution, a Lean Six Sigma Black Belt project transformed how photography and videography requests were handled. Faced with inconsistent communication channels and missing information in over…
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Streamlining HRM Processes at an educational institution
At an educational institution’s Service Center HRM, a six-month Lean Six Sigma Green Belt project tackled inefficiencies in processing employee data changes, known as HR mutations. Faced with frequent submission…
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Speeding Up Public Record Releases: A Lean Six Sigma Approach
In just five months, a public sector organization cut record request processing time from four hours to under one, a 75% improvement, while slashing operational costs by 50%. This Lean…
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Improving Covenant Monitoring in a Bank: A Practical Lean Six Sigma Journey
In just 4.5 months, a major bank transformed its covenant monitoring process, cutting average response times by over 50% and unlocking an estimated $40.6 million in financial benefits. Using the…
