{"id":4117,"date":"2020-12-12T14:11:42","date_gmt":"2020-12-12T13:11:42","guid":{"rendered":"https:\/\/www.theleansixsigmacompany.nl\/?p=4117"},"modified":"2025-10-15T11:33:40","modified_gmt":"2025-10-15T10:33:40","slug":"tevreden-klanten-lean-six-sigma","status":"publish","type":"post","link":"https:\/\/www.theleansixsigmacompany.com\/nl\/bibliotheek\/tevreden-klanten-lean-six-sigma\/","title":{"rendered":"Tevreden klanten dankzij Lean Six Sigma"},"content":{"rendered":"\n<p><strong>Cursist Jeroen Huijskens is werkzaam bij een bedrijf die softwareproducten levert voor de zorgmarkt. De afzetmarkt is heel Nederland. Via een online formulier kunnen nieuwe klanten zich aanmelden. Deze gegevens worden gecontroleerd en vervolgens handmatig ingevoerd in de database. Daarna wordt er een account aangemaakt. De nieuwe klant krijgt twee aparte mails met daarin de gebruikersnaam en het wachtwoord. Dit proces wordt door verschillende mensen uitgevoerd. Zij werken vanuit aparte locaties. Cursist Jeroen Huijskens is een Lean Six Sigma project begonnen om dit proces te verbeteren. Benieuwd hoe hij dit heeft aangepakt? Je leest het in dit artikel.<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">De doelstelling<\/h2>\n\n\n\n<p>Wanneer een nieuwe klant zich aanmeldt, verwacht deze binnen een halve dag (4 uur) aan de slag te kunnen met de software.\u00a0 De gemiddelde doorlooptijd van een aanmelding voorafgaand het project was 15 uur en 33 minuten. Om een negatieve klantbeleving te voorkomen, is dit <a href=\"https:\/\/www.theleansixsigmacompany.com\/nl\/\">Lean Six Sigma<\/a> project gestart. De doelstelling van het project is om 95% van de aanmeldingen binnen 4 uur volledig te verwerken. Hierdoor kunnen klanten snel aan de slag en zullen zij een positiever gevoel hebben bij de software en het bedrijf.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Het doel en het belang van het project duidelijk maken aan het projectteam<\/h2>\n\n\n\n<p>In eerste instantie heeft de cursist het volledige proces in kaart gebracht. Op basis van structurele betrokkenheid is er een projectteam samengesteld. Cursist Jeroen Huijskens heeft een introductie aan het projectteam gegeven. Tijdens deze introductie is het doel en het belang van het project uitgelegd.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Het proces analyseren en verbeteren<\/h2>\n\n\n\n<p>Daarna is het proces geanalyseerd aan de hand van een \u2018fishbone diagram\u2019. Dit is een Six Sigma tool die wordt ingezet om oorzaken van verspillingen in kaart te brengen. De resultaten hiervan zijn gecommuniceerd naar het projectteam. Vanuit hier zijn oplossingen voor de te lange doorlooptijd bepaald. Er is daarnaast een geoptimaliseerd proces ontwikkeld. Deze is vervolgens getoetst op haalbaarheid.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Het resultaat: positieve feedback en een kortere doorlooptijd<\/h2>\n\n\n\n<p>Het projectteam heeft de doorlooptijd aanzienlijk verminderd. Voordat het projectteam aan de slag is gegaan, was de doorlooptijd 933 minuten. Nadat er verbeteringen zijn doorgevoerd in het proces, is de doorlooptijd nog maar 141 minuten. Deze doorlooptijd voldoet aan de vooraf bepaalde doelstelling. Dit levert tevreden klanten op die dezelfde werkdag nog aan de slag kunnen met het softwaresysteem. Daarbij ontvangt het bedrijf positieve feedback waarin voornamelijk snelle service gewaardeerd wordt.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Een proces verbeteren binnen jouw bedrijf? Bekijk de mogelijkheden!<\/h3>\n\n\n\n<p>Wil jij ook de doorlooptijd van een project verminderen? Dan is een <a href=\"https:\/\/www.theleansixsigmacompany.com\/nl\/\">Lean Six Sigma<\/a> project iets voor jou. Bekijk daarom eens ons <a href=\"https:\/\/www.theleansixsigmacompany.com\/nl\/trainingen\/\">opleidingsaanbod<\/a> en neem contact met ons op.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cursist Jeroen Huijskens heeft bij een softwarebedrijf het aanmeldproces voor nieuwe klanten verbeterd, waardoor de doorlooptijd is verkort van 933 minuten naar 141 minuten. Hierdoor kunnen klanten dezelfde dag starten en ontvangt het bedrijf positieve feedback over de snelle service.<\/p>\n","protected":false},"author":9119,"featured_media":4118,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[161,165],"tags":[],"class_list":["post-4117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-certificeringen","category-lean-six-sigma-trainingen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tevreden klanten dankzij Lean Six Sigma - The Lean Six Sigma Company Nederland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theleansixsigmacompany.com\/nl\/bibliotheek\/tevreden-klanten-lean-six-sigma\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tevreden klanten dankzij Lean Six Sigma - The Lean Six Sigma Company Nederland\" \/>\n<meta property=\"og:description\" content=\"Cursist Jeroen Huijskens heeft bij een softwarebedrijf het aanmeldproces voor nieuwe klanten verbeterd, waardoor de doorlooptijd is verkort van 933 minuten naar 141 minuten. 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