{"id":2432,"date":"2017-09-28T12:32:00","date_gmt":"2017-09-28T11:32:00","guid":{"rendered":"https:\/\/fr.theleansixsigmacompany.be\/?post_type=wiki&#038;p=2432"},"modified":"2026-02-13T15:47:16","modified_gmt":"2026-02-13T14:47:16","slug":"six-sigma-2","status":"publish","type":"post","link":"https:\/\/www.theleansixsigmacompany.com\/be\/fr\/bibliotheque\/six-sigma-2\/","title":{"rendered":"Six Sigma"},"content":{"rendered":"<p>La m\u00e9thode Six Sigma se compose d&#8217;un r\u00e9servoir de diff\u00e9rents principes et techniques de qualit\u00e9 av\u00e9r\u00e9s. Se fondant sur le cercle de qualit\u00e9 de William Edwards Deming, Six Sigma est structur\u00e9e en 5 phases :<\/p>\n<ol>\n<li>Define<\/li>\n<li>Measure<\/li>\n<li>Analyse<\/li>\n<li>Improve<\/li>\n<li>Control<\/li>\n<\/ol>\n<p>Un &#8220;am\u00e9liorateur de processus&#8221; Six Sigma parcourt les phases une \u00e0 une et optimise clairement les processus industriels.<\/p>\n<h2>Pourquoi 6 Sigma ?<\/h2>\n<p>Sigma (\u03c3) est la lettre grecque d\u00e9signant la dispersion d&#8217;une distribution. Les statisticiens peuvent calculer les performances de l&#8217;entreprise sur la base du niveau sigma (mesure de dispersion) au sein des processus industriels. L&#8217;objectif de la m\u00e9thode Six Sigma (6\u03c3) est de tendre vers des processus parfaits ; le niveau sigma indiquant la mesure dans laquelle l&#8217;entreprise y satisfait. \u00a06 sigma implique litt\u00e9ralement : 3.4 d\u00e9fauts sur les millions de possibilit\u00e9s. La toile de fond de 6sigma sera d\u00e9taill\u00e9e au cours de la formation.<\/p>\n<h2>La m\u00e9thode Six Sigma<\/h2>\n<p>Traditionnellement, les entreprises acceptent un niveau sigma 2 \u00e0 3, ce qui implique qu&#8217;elles admettent que 67.000 \u00e0 308.000 erreurs soient commises sur les millions de possibilit\u00e9s. Le client exigeant toujours plus de qualit\u00e9, les entreprises ont pris davantage conscience qu&#8217;elles devaient op\u00e9rer \u00e0 un niveau sigma sup\u00e9rieur. La m\u00e9thode Six Sigma offre des leviers permettant d&#8217;optimiser des processus industriels structur\u00e9s afin de les porter au niveau sigma souhait\u00e9. Et tout cela, sans devoir consentir des investissements cons\u00e9quents ou proc\u00e9der \u00e0 de profondes r\u00e9organisations.<\/p>\n<p>La m\u00e9thode Six Sigma permet notamment :<\/p>\n<ul>\n<li>d&#8217;am\u00e9liorer l&#8217;efficacit\u00e9, la qualit\u00e9 et la satisfaction du client<\/li>\n<li>d&#8217;enregistrer des progr\u00e8s significatifs dans le cadre de probl\u00e8mes r\u00e9put\u00e9s \u00ab insolubles \u00bb.<\/li>\n<li>Rentabilit\u00e9 \u00e0 court terme et RSI \u00e9lev\u00e9<\/li>\n<li>Une approche pratique et puissante au moyen d&#8217;outils concrets<\/li>\n<\/ul>\n<p>&#8220;Being better is Cheaper&#8221; &#8211; Mikel Harry<\/p>\n<p>Six Sigma d\u00e9signe un projet privil\u00e9giant une approche orient\u00e9e de l&#8217;am\u00e9lioration des processus. En d\u00e9pit de l&#8217;approche projectuelle, une structure organisationnelle doit s&#8217;articuler autour de Six Sigma afin de garantir le succ\u00e8s de la m\u00e9thode au sein d&#8217;une entreprise.<\/p>\n<h2>Le souhait du client comme norme des performances de l&#8217;entreprise<\/h2>\n<p>La Voice of the Customer (le souhait du client) est le point de d\u00e9part d&#8217;un projet Six Sigma. Les entreprises qui appliquent la m\u00e9thode Six Sigma sont d\u00e8s lors r\u00e9put\u00e9es pour leur niveau \u00e9lev\u00e9 de satisfaction du client et leurs performances in\u00e9gal\u00e9es en termes de qualit\u00e9. La m\u00e9thodologie Six Sigma offre des leviers concrets et pratiques permettant de cerner le souhait du client et, sur cette base, de mieux y r\u00e9pondre.<\/p>\n<h2>Industrie vs secteur des services<\/h2>\n<p>Initialement, Six Sigma est une m\u00e9thode de gestion de la qualit\u00e9 se focalisant sur la r\u00e9duction des fluctuations. Pendant des ann\u00e9es, il a \u00e9t\u00e9 commun\u00e9ment admis que la qualit\u00e9 des entreprises de services ne pouvait \u00eatre mesur\u00e9e et que Six Sigma n&#8217;apportait aucune valeur ajout\u00e9e aux prestataires de services. D\u00e9sormais, chacun s&#8217;accorde \u00e0 dire que les processus du secteur des services peuvent \u00eatre d\u00fbment mesur\u00e9s et que ces derniers pr\u00e9sentent \u00e9galement des fluctuations.<\/p>\n<h2>La formation Six Sigma<\/h2>\n<p>Comme d\u00e9j\u00e0 soulign\u00e9 ci-dessus, Six Sigma poss\u00e8de une structure organisationnelle avec diff\u00e9rents r\u00f4les. L&#8217;organisation s&#8217;articule autour d&#8217;une gestion administration et d&#8217;une gestion de projet. Ceux qui appliquent r\u00e9ellement la m\u00e9thode Six Sigma sont les Yellow Belts (souvent la hi\u00e9rarchie), les Green Belts et les Black Belts. Il convient \u00e9galement de citer les Master Black Belts formant les autres Belts.<\/p>\n<p>The Lean Six Sigma Company est r\u00e9put\u00e9e pour ses formations \u00a0<a href=\"https:\/\/www.theleansixsigmacompany.com\/be\/fr\/yellow-belt-training\/\">Yellow Belt<\/a>,\u00a0<a href=\"https:\/\/www.theleansixsigmacompany.com\/be\/fr\/green-belt-entrainement\/\">Green Belt<\/a>\u00a0et\u00a0<a href=\"https:\/\/www.theleansixsigmacompany.com\/be\/fr\/black-belt-industrie-entrainement\/\">Black Belt<\/a>\u00a0 orient\u00e9es sur la pratique.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La m\u00e9thode Six Sigma se compose d&#8217;un r\u00e9servoir de diff\u00e9rents principes et techniques de qualit\u00e9 av\u00e9r\u00e9s. Se fondant sur le cercle de qualit\u00e9 de William Edwards Deming, Six Sigma est structur\u00e9e en 5 phases : Define Measure Analyse Improve Control Un &#8220;am\u00e9liorateur de processus&#8221; Six Sigma parcourt les phases une \u00e0 une et optimise clairement [&hellip;]<\/p>\n","protected":false},"author":26436,"featured_media":17861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[184],"tags":[],"class_list":["post-2432","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qu\u2019est-ce que le Six Sigma : 5 points essentiels \u00e0 savoir<\/title>\n<meta name=\"description\" content=\"Qu\u2019est-ce que le Six Sigma? 5 points essentiels \u00e0 retenir et comprendre pour utiliser cette m\u00e9thode dans votre entreprise industrielle ou de services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theleansixsigmacompany.com\/be\/fr\/bibliotheque\/six-sigma-2\/\" \/>\n<meta property=\"og:locale\" content=\"nl_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u2019est-ce que le Six Sigma : 5 points essentiels \u00e0 savoir\" \/>\n<meta property=\"og:description\" content=\"Qu\u2019est-ce que le Six Sigma? 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